Frequently Asked Questions
Orders
How do I place an order?
You can place an order directly through our website by selecting the product you would like to purchase, choosing the available options, adding it to your cart, and completing checkout.
Once your order is placed, you should receive an order confirmation email with your order details.
Can I change or cancel my order after placing it?
Please contact us as soon as possible at care@trendlyvibes.com if you need to change or cancel an order.
We will do our best to help before the order is processed or dispatched. Once an order has been processed or shipped, it may not be possible to cancel or change it. In that case, you may still be able to request a return in line with our Refund Policy.
Will I receive an order confirmation?
Yes. After placing an order, you should receive an order confirmation email using the email address provided at checkout.
Please check your spam or junk folder if you do not see it in your inbox.
Shipping and Delivery
Where do you ship?
TrendlyVibes currently focuses on customers in the United Kingdom.
Our store is set up for UK orders, with prices shown in GBP.
How much does shipping cost?
We currently offer free UK shipping on all orders, with no minimum purchase required.
When will I receive my order?
Orders are normally processed within 1–3 business days.
Estimated UK delivery is usually 5–10 business days after dispatch.
Once your order has shipped, you will receive a shipping confirmation email with tracking details where available.
Will I receive tracking information?
Where tracking is available, you will receive tracking details by email once your order has been dispatched.
Tracking updates may take some time to appear after the courier receives the parcel.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery window, please contact us at:
Please include your order number and the email address used at checkout so we can check your order status.
What happens if my order is lost or damaged during delivery?
If your order arrives damaged, incorrect, or appears to be lost in transit, please contact us at care@trendlyvibes.com as soon as possible.
Please include:
- Your order number
- A brief description of the issue
- Clear photos if the item or packaging arrived damaged
We will review the issue and advise you on the next steps.
Returns and Refunds
What is your return policy?
We offer a 30-day return period from the date you receive your item.
Items should be unused, complete, and returned in their original condition where possible.
To start a return, please contact us first at:
Please do not send items back without contacting us first.
Do I have cancellation rights?
Yes. UK customers may have statutory cancellation rights under UK consumer law.
Please refer to our Refund Policy for full details about cancellations, returns, and refunds.
Are any items non-returnable?
Most items are eligible for return.
Some items may not be returnable for hygiene, safety, customization, or legal reasons. This does not affect your statutory rights if an item is faulty, damaged, incorrect, or not as described.
Who pays for return shipping?
For change-of-mind returns, customers may be responsible for return shipping costs unless otherwise stated.
If the item is faulty, damaged, incorrect, or not as described, please contact us so we can review the issue and advise on the appropriate return or refund process.
When will I receive my refund?
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds are normally processed to the original payment method. Your bank or payment provider may take additional time to make the refund available in your account.
Payments and Checkout
What currency do you use?
All customer-facing prices are shown in GBP (£).
Are purchases subscriptions or recurring payments?
No.
TrendlyVibes sells one-time physical products only. We do not currently offer subscriptions, recurring billing, memberships, deferred payment products, or installment-based products.
Is checkout secure?
Our checkout is processed through Shopify’s secure checkout infrastructure and supported payment providers.
For clarity, we describe this as:
SSL Encrypted Checkout
Do you store my payment card details?
TrendlyVibes does not directly store your full payment card details.
Payments are processed by Shopify and supported payment providers in line with their security and compliance standards.
Gift Cards
Do you sell gift cards?
Yes, TrendlyVibes may offer digital gift cards where available.
Gift cards are sent electronically and can be used toward eligible purchases on our store.
Can gift cards be refunded?
Gift card refund eligibility may depend on whether the gift card has been used and any applicable legal requirements.
Please contact us at care@trendlyvibes.com if you have a gift card-related question.
Account and Customer Support
Do I need an account to place an order?
You may be able to place an order without creating an account.
Creating or using an account may help you access order information and check out faster in the future.
How can I contact customer support?
You can contact us by email at:
Please include your order number where relevant.
Do you offer support by WhatsApp?
Where available, WhatsApp may be used as an additional support channel. You can contact us on WhatsApp +447999670771
For formal order, return, refund, or privacy-related requests, please contact us by email at care@trendlyvibes.com so we can properly track and respond to your request.
Company Information
Who operates TrendlyVibes?
TrendlyVibes is operated by TrendlyVibes LTD, registered in England and Wales.
Company Number: 17099340
Registered Office:
TrendlyVibes LTD
128 City Road
London
EC1V 2NX
United Kingdom
Where are your products handled?
TrendlyVibes LTD works with UK logistics support partners, including support in Stoke-on-Trent, for logistics coordination, returns handling, item inspection, quality oversight, and domestic distribution support.
Is TrendlyVibes a UK-focused store?
Yes. TrendlyVibes is currently focused on the UK market, with customer-facing prices in GBP and UK delivery information stated in our policies.
Privacy and Marketing
How do you use my personal information?
We use your personal information to process orders, arrange delivery, provide customer support, manage returns, prevent fraud, improve our services, and send marketing communications where permitted by law.
Please see our Privacy Policy for full details.
Will I receive marketing emails?
You will receive marketing emails only where permitted by law, such as when you subscribe or where a lawful customer marketing basis applies.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at:
Do you sell my personal data?
No. TrendlyVibes does not sell customer email addresses or personal data to third parties.